When collecting the payables information to calculate DPO, should we include payables to our material suppliers only (in other words, only payables for the cost of our goods)? What about payables for our storage fees, etc ? Should that be included?– Vera
The answer is yes; all supply chain related payments should be included […]

My business has 6 factories in different countries in our region. They each make different, yet comparable products. Products include the ‘main’ products (heavy industry equipment) and parts for repair, maintenance and overhaul of these products. Can I classify these as one supply chain? – Paul  
The short answer is: No. Here is why.

Two questions from Hartmut in Germany:
I wonder if you forgot the product ramp-up within the new DCOR 1.0 model? Shoudn’t it be positioned right after the “Integration” process? Furthermore, I think, this would be an excellent oportunity to link the DCOR- and the SCOR-model in the future?!    
Product ramp is a phase of the life-cycle of […]

The Perfect Order in an Imperfect World 
I was at a recent conference and looking at presentations and materials from a variety of speakers, when I was unpleasantly surprised by reading one on measuring order reliability. The author was promoting methods of measuring “perfect order reliability” by looking at various defect rates on orders, and had […]

Does SCOR have a distinct process or definition for “assemble to order” or is it just treated as a variance of Make To Order? –Han 
The answer for Make is that Assemble To Order is a Make To Order (M2) process, but there are two questions to clarify what Assemble To Order means for your supply-chain: 

Somebody told me there is a SCOR for Design. Is this true, where can I find it and what is it’s scope? –Brian
SCOR for Design processes is published by the Supply-Chain Council as DCOR. DCOR stands for Design-Chain Operations Reference and provides a standard language for design processes, standard metrics and best practices. In the […]

I am reviewing one of our supply chains using SCOR and have one question that I am unable to answer. Maybe you know the solution, or know someone who does in the SCC circles. It’s a bit trivial maybe but I would like to understand: in the Make-To-Order Processes M2.1 to M2.6 the information input […]

A question came up last evening in class that I wish to get your opinion on. For the level 1 metric of perfect order fulfillment one of the attributes is delivering the correct product in the correct condition and packaging. Is an order considered perfect if there is concealed damage in the package and the […]

We are in the process of defining the scorecard for our supply chains. We have selected about 16 metrics that we want to track. It is not clear to us how we use the performance attributes. We can measure the metrics, but not the attributes? –Bill 

My company is considering adopting SCOR. We looked at the metrics and see that they are very similar to what we already measure. We would like to know how we are doing today, compared to others. Where can I find benchmarking data for SCOR metrics and how reliable is it? — Lynn