Flexibility Without Fear 
I think of all the Strategic SCOR metrics, Upside Supply Chain Flexibility (let’s call it Flex) is probably the least understood (and perhaps the most feared!) In this article, I want to dig down deep into questions about the definition to really understand what it is, and how to calculate it. I hope everyone […]

Going Through the Cycle 
Today I got an email from a European user of SCOR who had questions about how to calculate order [fulfillment] cycle time, based on an unclear understanding of it being equal to deliver, make, and source cycle times, with some issues around how accurate the calculation is for Make‐to‐Order versus Make‐to‐Stock environments […]

Last year the supply chain council released the first extension to the SCOR model. SCOR is a set of tools to measure, analyze and improve the performance of a company’s supply chain. This first extension, DCOR, addresses the processes for designing products and services. In this article I would like to explain the meaning, purpose, […]

No, your browser hasn’t gone haywire. It simply displays the Chinese translation of “The Pursuit of Design Excellence”, the title of the article I wrote for CSD Review, a Taiwanese publication. The topic of their January 2008 issue is Collaborative Design. 
You can download the full publication here. [PDF, 6.3 MB, Chinese language only].

Recently I’ve been teaching benchmarking in large BPM networks where I repeatedly encounter a couple of significant mistakes, and I thought this article presented an excellent opportunity to discuss them. There are six basic steps in benchmarking: identify sets of process networks, select the important networks and prioritize them, choose a BPM strategy, set a […]

As a trainer and advocate of standard process languages and standards for metrics I frequently talk to companies that don’t do classic manufacturing; services providers like banks, insurance companies, software companies, etc. Their observation is that they like the value of the standard reference models (SCOR, CCOR and DCOR) but they are too manufacturing […]

In my previous article, The Design phase, I discussed the concept of designing the change from the current way the process operates to the improved way with very few constraints. Does this mean that you can do without rigorous deployment planning? No, but you need to separate the discussions: First focus on what needs to […]

When I teach how to optimize the IT Supply-Chain with SCOR I take the experiences of the re-engineering my team did with HP, and I encapsulate it with a fictional organization called “Helping Hand”. This organization is a business set up to provide disaster relief - rebuilding, counseling, shelter, food, clothing, and so forth. […]

Recently somebody asked me what some of the key reasons of failure are for new teams adopting Business Process Management or SCOR. The number one risk is obvious: lack of sponsorship. A close second however is the inability to prove the value (of the team). One of the biggest start-up problems is the focus on […]

I’ve recently been discussing with teams how to generate a high-level Service Oriented Architecture (SOA) using standard frameworks (SCOR® and its family), and I frequently mention “… and then you optimize the architecture depending on your company’s strategic objectives. You can look at how the architecture performs according to your key metrics, and coordinate them […]