My business has 6 factories in different countries in our region. They each make different, yet comparable products. Products include the ‘main’ products (heavy industry equipment) and parts for repair, maintenance and overhaul of these products. Can I classify these as one supply chain? – Paul  
The short answer is: No. Here is why.

The promise of Business Process Management, like other management techniques, is the promise of a kind of business utopia where your business is growing, reducing costs, and simultaneously improving performance, all in a wonderfully self-optimizing system. Business people, however, are frequently rational, and to a rational business person, this utopian promise sounds a bit too […]

When Paul Harmon asked me to write a column for Business Process Trends about my experiences as Senior Director of IT Business Process Management at Hewlett Packard, I felt that it would be a wonderful opportunity to share my thoughts on some of the problems and the opportunities involved in setting up a BP change organization. At […]