As a trainer and advocate of standard process languages and standards for metrics I frequently talk to companies that don’t do classic manufacturing; services providers like banks, insurance companies, software companies, etc. Their observation is that they like the value of the standard reference models (SCOR, CCOR and DCOR) but they are too manufacturing […]

When I teach how to optimize the IT Supply-Chain with SCOR I take the experiences of the re-engineering my team did with HP, and I encapsulate it with a fictional organization called “Helping Hand”. This organization is a business set up to provide disaster relief - rebuilding, counseling, shelter, food, clothing, and so forth. […]

I’ve recently been discussing with teams how to generate a high-level Service Oriented Architecture (SOA) using standard frameworks (SCOR® and its family), and I frequently mention “… and then you optimize the architecture depending on your company’s strategic objectives. You can look at how the architecture performs according to your key metrics, and coordinate them […]